SLA & support
Uptime
| Plan | Monthly uptime | Credits |
|---|---|---|
| Starter | Best effort | — |
| Growth | 99.9% | Service credits per MSA |
| Enterprise | 99.99% | Custom |
Live status: cdn.dt8.org/status · API: /api/v1/status
Severity guide
- SEV-1 — Global edge outage or checkout unreachable
- SEV-2 — Single-region degradation with customer impact
- SEV-3 — Partial feature issues, workarounds exist
Contact
Growth: in-app chat · Enterprise: named Slack + phone · Security: security@dt8.org